Author Archives: jcioban

E-Mail Remains Relevant…To A Point.

I have three e-mail accounts:  one business, one mixed use “testing” / “sort of interested” account, and one personal account. At 53, I am of the generation that went through our core business years with e-mail as an “essential” communication … Continue reading

Posted in Daily Special, E-Mail, Marketing, Pharmaceutical Marketing, Uncategorized | 1 Comment

The Challenge That Is Facebook

With over 500,000,000 active users, Facebook is not something that you can ignore as a marketer. In part, the issue is the amount of time that many users spend on the site. In lieu of TV, magazines, books, sports, etc…people … Continue reading

Posted in Creative Corner, Daily Special, Innovation, Marketing, Social Media, Web 2.0 / 3.0 | Tagged , , , , , , | Leave a comment

The Power of Search When Searching for Short Ribs

This is a story about food. And how Web technology helped me sate a desire for short ribs. Oh, there is a marketing lesson in here too. I was on vacation in Stowe, VT last week. The condo we stayed … Continue reading

Posted in Creative Corner, Customer Service, Daily Special, Marketing | Tagged , , , , , , , , | Leave a comment

Why Marketing Exists

EBSCO Industries is a pretty cool company that has some pretty cool divisions. Not pretty cool is their website. Diversity in business is OK, just don’t present it this way…it makes the company look unfocused. And the seven values inspire … Continue reading

Posted in Creative Corner, Daily Special, Marketing, Sales | Tagged , , , , | 1 Comment

Less Is Not More. Product Shrinkage Continues.

Yogurt broke ground…and lots followed. These days, buying yogurt or ice cream offers a lesson in business value. Take my favorite Breyer’s. What used to be a 1/2 gallon container went to 1.75 quarts…then quickly to 1.5 quarts. The near-imperceptible … Continue reading

Posted in Customer Service, Daily Special, Innovation, Marketing, Sales | Tagged , , , , , | 1 Comment

Think. And Rethink.

After a year of using my new Apple keyboard, I had to work on a standard Windows keyboard the other day. I was surprised at how clunky and slow it seemed relative to my Mac version. When I first got … Continue reading

Posted in Creative Corner, Daily Special, Future Thinking, Innovation, Marketing | Tagged , , , , , , | Leave a comment

What If Advertisers Acted Like Politicians

Life would be very different if the rules of product advertising were like the rules of political advertising. For example: Coke could simply say that Pepsi was made from genetically-altered cat urine. So what if it wasn’t true. Microsoft could … Continue reading

Posted in Daily Special, Future Thinking, Marketing | Tagged , , , | Leave a comment

The Human Touch

I stayed at the Marriott Fairfield Inn in Hazelton, PA recently. About 5 days after returning from my trip, I received a hand-addressed Thank You card in the mail from the hotel. A $0.44 gift that certainly made a real … Continue reading

Posted in Creative Corner, Customer Service, Daily Special, Marketing, Sales | Tagged , , , , , , | Leave a comment